HBM Support contracts
We offer 7-day support from 9.30am until 10.30pm via telephone and email to all our customers. We pride ourselves on our high standards, professionalism and efficiency.
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Logging a support request
To log a support request, simply email firstname.lastname@example.org and one of our team will address the situation as soon as possible. Please provide us with your name, company, telephone and a quick message describing your issue.
We'll sometimes ask to remotely connect to your till system and troubleshoot the issue ourselves. Below is a link to download and install the Remote Support App.Download the remove support app
Out of hours
For out of hours support, please use the email@example.com email address and one of our team will address the situation as soon as possible.