HBM Support contracts

We offer 7-day support from 9.30am until 10.30pm via telephone and email to all our customers. We pride ourselves on our high standards, professionalism and efficiency.

Thank you so much for your help today. Really has made my day and week to get that info.
Karl Geyer - Bloomsbury Coffee House (London)

Logging a support request

To log a support request, simply email support@hbmepos.co.uk and one of our team will address the situation as soon as possible. Please provide us with your name, company, telephone and a quick message describing your issue.

Remote Support

We'll sometimes ask to remotely connect to your till system and troubleshoot the issue ourselves. Below is a link to download and install the Remote Support App.

Download the remove support app

Out of hours

For out of hours support, please use the support@hbmepos.co.uk email address and one of our team will address the situation as soon as possible.

Request your free personalised demo

Let us show you how our EPoS solutions can help your business increase productivity and save money!